08/04/2009 10:32 PM
Dubai: A new initiative has been launched to improve the quality of the services provided by the Ministry of Labour's Inspection Department.
Members of the public can know submit their suggestions and complaints regarding the Inspection Department through a new online service dubbed Fikra (from the Arabic word for 'idea').
Members of the public will be able to evaluate the quality and speed of the Inspection Department's services. They will also be able to give their comments on the flexibility of its procedures, as well as give suggestions on ways to improve the services provided.
If they do not want to do so online, members of the public will also have the opportunity to put their suggestions in writing as boxes will be available in all of the labour offices in Dubai and the northern emirates.
Each complaint or suggestion will be studied carefully by the Inspection Department.