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du Boosts Convenience And Rewards Customers With Auto-Payment Service And Credit Return

Dubai, UAE, 6 September 2010: Being committed to rewarding its loyal customers and improving their experience of its services, du has today announced the launch of Auto-Payment, a new service that makes bill payments quick and easy. Furthermore, dudu is rewarding those customers who subscribe to the service with a generous AED 100 worth of credit back.


"We are always striving to reward customers and to deliver the most convenient and flexible experience possible. Our new Auto-Payment service provides our postpaid subscribers with the maximum convenience, especially for those who lead busy lives or spend a lot of time travelling, as no matter where they are or what they are doing their bill gets paid automatically and on time. And since we would like to reward our loyal customers for paying their bills on time, we are offering AED 100 worth of credit back upon registration to the service, thereby ensuring a happy journey for our customers all-round," commented Farid Faraidooni, Chief Commercial Officer, du.

By simply registering a credit card for Auto-Payment, customers' bills are automatically charged to their credit card on the payment due date. Furthermore, upon registration, subscribers will get an incentive of AED 50 credit back for the first two months, totalling AED 100. The service is available to all post-paid customers including mobile monthly plan, home service and Call Select new and existing customers.

To benefit from the Auto-Payment service, customers can simply login to dudu's online Self Care portal and register their credit card for e-billing. Alternatively, they can visit any du Shop or authorised dealer to register their credit card for Auto-Payment.

About du
du, the integrated telecom service provider in the UAE, launched mobile telecommunication services in February 2007 across the UAE, in addition to internet and pay TV services that du provides in some of the free zones of Dubai. Call Select, du's nationwide fixed line services for voice telephony, was launched in July 2007. By the end of 2008, over 3 million people in the UAE chose to become du customers.

Among du's many firsts is its historic Number Booking Campaign for both individuals and business, Pay by the Second billing system, Mobile TV, Mobile Payments, first of its kind 'WoW' recharge card (which offers customers the choice between more credit, more time and now 'more international' recharge option with additional credit on international calls) and Self Care.

For business customers, du business offers include Closed Business User Group and preferred International Destinations. du Broadcast Services division brings scalable media technology platforms and telecommunication solutions to the broadcast community through its world class teleport (Samacom) and Master Control Room (MCR) facilities.

du products and services for consumers and business are available through dudu's retail network, currently numbering 33 du shops located in strategic locations across the UAE, more than 3000 authorized dealers Or through du e-shop, accessible at http://www.du.ae/en/where-to-buy/eshop.html. du shops are a one stop shop for mobile service, carrier select and the payment of the service bills.

du is 39.5 percent owned by the UAE Federal Government, 19.75 percent by Mubadala Development Company, 19.5 percent by Emirates Communications & Technology Company LLC and the remaining stake by public shareholders. It is listed on the Dubai Financial Market (DFM) and trades under the name du.

Awards to date

• du presented with an award for Best Middle Eastern Local Currency Deal 2008 by UK's EuroWeek

• du won two prestigious awards at UAE Web Awards 2008. du e-shop portal won the best strategic online portal award in the e-commerce category and du media club website won the bronze award in the media and press category.

• du corporate brand launch campaign awarded a Cristal MENA award in 2008

• du declared 'Best Brand' at Telecoms World Awards Middle East 2007 for innovative branding and outstanding brand success

• Second place in the New Brand Launch category at the GMR Effectiveness in Marketing Awards 2007

• Silver Award for the best website in the ICT category at the UAE Web Awards 2007

PR Date :  06-Sep-2010 

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